Refund policy
Refund and Return Policy
Physical Products
We offer a 14-day return period for eligible physical products. This means that you may request a return within 14 days of receiving your order.
To be eligible for a return, the item must be in the same condition in which you received it: unused, unworn, undamaged, and, where applicable, with its original tags and packaging. You will also need to provide your receipt or other proof of purchase.
To request a return, please contact us at info@thedivineginger.com before sending the item back.
If your return request is accepted, you will receive instructions regarding how and where to return the item. Please do not send products to the address of our printing or fulfillment partner.
Items returned without prior authorization may not be accepted.
Unless the product is defective, damaged, incorrect, or otherwise required by applicable law, the customer is responsible for the cost of returning the item.
You can contact us at info@thedivineginger.com with any questions regarding a return.
Books and Journals
Books and journals are produced especially for each order through a print-on-demand process and are printed and shipped directly by our professional printing partner, Lulu.
Eligible books and journals may be returned in accordance with this policy and any applicable statutory withdrawal rights.
Before returning a book or journal, please contact us at info@thedivineginger.com. Books and journals must not be returned directly to Lulu unless you have received specific return instructions from us.
Damaged, Defective or Incorrect Products
Please inspect your order when it arrives and contact us as soon as possible if an item is defective or damaged, or if you have received the wrong product.
Please include your order number, a description of the issue, and clear photographs of the product and packaging where possible. This allows us to assess the issue and arrange an appropriate solution.
Depending on the circumstances, we may offer a replacement, refund, or another suitable remedy.
Your statutory rights relating to defective or non-conforming products remain unaffected.
Exceptions and Non-Returnable Items
Certain products cannot be returned unless they are defective, damaged, incorrect, or a return is otherwise required by applicable law.
These may include:
Personalized and Custom-Made Products
Products that have been personalized or manufactured according to your individual specifications cannot normally be returned simply because you have changed your mind.
Sealed Hygiene Products
Sealed products that are not suitable for return for health protection or hygiene reasons cannot be returned once the seal has been removed after delivery.
Digital Products
Digital downloads and other digital content cannot be returned after the download or digital delivery has begun where you expressly agreed to immediate delivery and acknowledged that you would lose your statutory right of withdrawal once performance began.
Gift Cards and Vouchers
Gift cards and vouchers are generally non-refundable and cannot be exchanged for cash, except where required by applicable law.
Please contact us at info@thedivineginger.com if you are unsure whether a specific product is eligible for return.
Digital Products
Digital products are delivered electronically.
Due to the nature of digital content, we do not accept voluntary returns, exchanges, or cancellations after the download, access, or delivery process has begun.
For customers with a statutory right of withdrawal, this right may expire once delivery of the digital content has begun, provided that the customer has expressly consented to immediate delivery and acknowledged the resulting loss of the right of withdrawal.
Please contact us at info@thedivineginger.com if you experience a technical issue, receive an incorrect file, or have another problem with your digital order.
This section does not limit any mandatory consumer rights that may apply.
Exchanges
We do not offer direct exchanges.
The fastest way to receive a different eligible product is to request a return for the original item and, once the return has been accepted, place a separate order for the new product.
European Union and EEA Right of Withdrawal
Customers residing in the European Union or European Economic Area generally have the statutory right to withdraw from an eligible distance contract within 14 days without giving a reason.
For physical goods, the withdrawal period generally begins on the day on which you, or a person designated by you other than the carrier, receives the goods.
To exercise your right of withdrawal, you must inform us of your decision through a clear statement before the withdrawal period expires. You may contact us at:
You may also use any electronic withdrawal or return function provided through our online shop.
After notifying us, you must return the eligible goods within 14 days. Return instructions and the applicable return address will be provided after we receive your withdrawal request.
Unless otherwise required by law, you are responsible for the direct cost of returning the goods.
Returned products should be handled only to the extent necessary to establish their nature, characteristics, and functionality. You may be responsible for any loss in value resulting from handling beyond what is necessary for this purpose.
Some products and contracts are excluded from the statutory right of withdrawal. These may include personalized goods, unsealed hygiene products, and digital content whose delivery has begun after the customer provided the legally required consent and acknowledgement.
Nothing in this policy limits the mandatory consumer rights available to you under applicable law.
Refunds
We will notify you after we have received and inspected your return and inform you whether the refund has been approved.
If the refund is approved, it will be issued to your original payment method.
Where a statutory right of withdrawal applies, eligible payments will be refunded within the period required by applicable law. We may withhold the refund until we have received the returned goods or until you have provided evidence that the goods have been sent back, whichever occurs first.
After a refund has been issued, your bank, credit card provider, or payment service may require additional time to process and display the transaction.
Please contact us at info@thedivineginger.com if an approved refund has not appeared within 15 business days.
Appointment Booking Policy
The following booking conditions apply to remote sessions, online appointments, courses, and other scheduled services booked through our appointment system.
Rescheduling
You can reschedule your appointment independently through the booking system up to 3 hours before the appointment begins.
Appointments that need to be rescheduled less than 3 hours before the scheduled start time can no longer be changed through the booking system and are considered firmly booked.
Cancellation
You can cancel your appointment through the booking system up to 24 hours before the appointment begins.
Appointments canceled less than 24 hours before the scheduled start time, as well as appointments that are not attended, cannot be refunded.
If you experience any difficulties with your booking, please contact me at info@thedivineginger.com.
Statutory Withdrawal Rights for Services
The appointment cancellation conditions above are separate from any mandatory statutory withdrawal rights that may apply to consumers.
Where legally applicable, consumers may have a 14-day right of withdrawal from a service contract concluded online.
If you expressly request that a service begin during the statutory withdrawal period, you may be required to pay a proportionate amount for services already provided if you subsequently exercise your right of withdrawal.
The statutory right of withdrawal may expire after the service has been fully performed if you expressly requested that performance begin before the withdrawal period ended and acknowledged that you would lose your right of withdrawal once the service had been fully performed.
Your mandatory statutory consumer rights remain unaffected.